A Student Grievance Redressal Cell (SGRC) is a confidential forum that allows students to express their concerns and complaints about their educational experience. The SGRC’s goal is to ensure that all grievances are heard, addressed, and resolved in a timely and effective manner.
Functions and Responsibilities
Educating and Informing: One of the primary functions of the Student Grievance Redressal Cell is to educate and inform students about their rights and the processes available for addressing their grievances.
Establishing Procedures: Establishing clear procedures for lodging complaints is a critical responsibility of the Grievance Redressal Cell.
Receiving Complaints: The cell ensures that all complaints are logged systematically and that students receive prompt acknowledgment of their submissions.
Investigating Grievances: Upon receiving a complaint, the cell initiates a thorough investigation to understand the root cause of the grievance.
Resolving Issues: Based on the findings of the investigation, the cell takes appropriate actions to address the issues raised.
Providing Support and Counselling: The cell ensures that students receive the necessary emotional and psychological support during the grievance process.
Monitoring and Reporting: The cell regularly reviews the types and frequency of grievances, analyses trends, and assesses the effectiveness of the resolution strategies.
Phone Number of Convenor: Ms. Binitha P S: 8594098775